Abstract
The case deals with the situation faced by Anuj Pathak who has returned to his home country after many years overseas. He is trying to settle into his new workplace and is keen to show results by getting his team to deliver. Knowing that he has a strong team of committed hands, he has been trying to drive them in the way that has worked for him in the past. However, the HR Head has advised him to reflect on his style because there have been numerous complaints about him being unfriendly and overly critical. He is taken aback because he cannot understand how despite his efforts to treat everyone well and to get the best out of his people, they have complained about him. He is worried about his dream of settling back into India of succeeding in his new role.
Additional Information
| Product Type | Case |
|---|---|
| Reference No. | COMM0018 |
| Title | Anuj Pathak Returns to India |
| Pages | 6 |
| Published on | Aug 21, 2017 |
| Authors | Sharma, Meenakshi; |
| Area | Communications (COMM) |
| Discipline | Communication |
| Sector | Banking Finance Insurance (BFI) |
| Learning Objective | The case exposes students to the ways in which the ethnocentric mindset plays out in terms of the expectation of similarity in others and inability to attribute one's own ways of doing and perceiving to one's acculturation. The case shows the phenomenon of reverse culture shock wherein an initial phase on returning home of seeing everything through nostalgic, rose-tinted lenses and the expectation of comfort and famililarity is followed by feelings of confusion and incomprehension. |
| Keywords | Intercultural communication; Ethnocentrism; Reverse culture shock; Leadership and culture; Communication style |
| Country | India |
| State | Maharashtra |
| City | Mumbai |
| Access | For All |
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